The team at Crossroads Family Dentistry, like many businesses in Colorado Springs, is experiencing staffing shortages. Due to the ever-changing landscape surrounding Covid-19, we are experiencing difficulties hiring team members to fill the growing needs of the office. Also, because we value the health and wellness of our patients and our staff, we have strict policies regarding coming to work while experiencing any symptoms of illness.
Due to these challenges, you may experience changes to the schedule, longer wait times in the office, and you may have to schedule farther out than you are accustomed to. This challenge is not unique to our office, and we are doing our utmost to still meet the needs of our patients despite these unique challenges. We appreciate your patience and grace while working with us through this crisis.
What can you do to help?
- Please confirm your appointments. Our office offers text or email confirmations for your convenience.
- If you need to cancel an appointment please give us as much notice as possible so we can contact a patient who is waiting to come in.
- Fill out your paperwork online. Online health history forms for existing and new patients are now available on our website. Filling these out prior to your visit saves time for you when you are in the office, and helps out our office staff considerably.
- If you don’t feel well, please reschedule. We are doing our best to protect our staff and our patients, therefore if you are experiencing Covid-19 symptoms, please notify our office immediately.
- Be patient with us. We understand the delay in getting an appointment, and possibly having to be rescheduled unexpectedly, can be frustrating. We apologize, but we are doing all we can to rectify the situation.
We LOVE our patients, and we greatly appreciate your patience with us while our community navigates these ever-changing circumstances. Thank you for trusting us to care for your dental needs. If you have any questions, please reach out to our office.
We understand that these times have been challenging and we appreciate your patience as we receive guidance from the Governor’s office, the CDC, CDA, and ADA. With this guidance in mind we have made some temporary changes and will be implementing them into our practice:
- We will schedule appointments appropriately to minimize possible contact with other patients in our reception area. This includes a “virtual waiting room” in which you will remain in your car until we contact you to be seated via phone or text.
- We are making video conferencing available to some patients who are able to be evaluated via smartphone, tablet, or computer equipped with a camera. Some insurances are now covering telehealth visits with our team.
- If you are new to our family, if possible we ask that you fill out all necessary paperwork online at our website or through our patient communication portal. If you would like we can also send it to you prior to your appointment via snail mail.
- We ask that you arrive for your appointments no earlier than 5 minutes prior to your reserved time to minimize the number of people in our reception area.
We appreciate your patience and thank you for your understanding. We apologize if some of these new steps cause a scheduling inconvenience or longer wait times than you are accustomed to in our office. Your safety and comfort remain our top priority as new details regarding COVID 19 are released. Please reach out to us at 719-596-3481 or via email with any questions that you may have.
We are closely monitoring new developments regarding COVID 19 and we are committed to doing everything we can to maintain a safe and comfortable experience when you visit us at CrossRoads Family Dentistry. Therefore, we’d like to inform you of the clinical infection control guidelines and universal precautions that we have always taken in our office. Because we work in the mouth and are in very close proximity with our team members and patients, infection control is something that we have always taken very seriously.
What We Are Doing To Keep Our Team and Patients Safe
We have always followed standard universal health care precautions as recommended by OSHA, The Centers for Disease Control, and the American Dental Association. In addition to this, we have also developed our own proven guidelines for the safety and comfort of all our patients and team members. We are in constant communication with our team members to reinforce our sanitization safety procedures in both patient-facing and employee-only areas. We are also sanitizing high traffic areas at an increased frequency.
- We have the benefit of occupying a brand new state of the art building which has the latest in technology. From the high-efficiency HVAC (heating, cooling, air filtration) systems, to our suction, vacuum, and water filtration systems you can relax knowing that the building has the latest and greatest to keep us all healthy and safe.
- All operative suites are also new state of the art ADEC units. These suites have the latest advancements in dentistry. The highest level of suction available with modifications such as Isodry to reduce up to 90% of aerosols produced. The suites have highly organized units that allow our team access to everything they need while minimizing the surfaces they touch. In op adec line valves to allow for in operatory cleaning of our lines to minimize cross-contamination. Even the surfaces of the cabinets and countertops are specifically designed to be nonporous and easily cleaned. Every suite has a motion sensor hand sanitizer to keep our hands clean as we move throughout the practice.
- Our sterilization center is also new and state of the art to allow hospital-grade standards of instrument sterilization, disinfection, and clinical cleanliness.
- We are also committed to disinfecting anything regularly affected by human touch. Door handles, countertops, light switches, seating areas, trash cans, water coolers, credit card processors, telephones, pens, and every commonly touched surface will be disinfected regularly throughout the day.
- Hand washing sinks and hand sanitizers are available throughout the practice. Soap dispensers are refilled regularly. We also just installed a hand sanitizer dispenser at our front doors to ensure that all people who come in and leave through our doors have clean hands.
- Our office has implemented handwashing and sanitizing procedures to take place multiple times during each team member’s shift.
- Team members are instructed to wash hands before and after eating and before returning to a clinical area.
- Clinical employees will wash hands before and after every patient visit.
- All clinical clothing is washed in house daily.
- As requirements possibly change for PPE (personal protective equipment) we will invest as recommended to have the highest level of gear available.
- All CrossRoads employees are prohibited from reporting to work with a respiratory illness that can be transmitted to others.
- Team members are advised to seek medical care for any conditions that are pressing or symptoms of respiratory illness.
- If any team members were to test positive for the Coronavirus they would be placed on Medical Leave of Absence for the duration of the recommended physician -mandated treatment.
- Other considerations for patients:
- Patients that have a dental emergency should call 719-596-3481 and a team member will call back as soon as possible to possibly schedule an emergency dental visit. Dental diseases can suppress your immune system and potentially cause an increased risk of contracting other diseases.
- Dental patients who are feeling unwell and are scheduled for routine dental procedures should call our office at 719-596-3481 to reschedule their appointment to date at least 14 days from when the patient’s symptoms subside.
- Dental patients who are feeling unwell, but are having tooth pain or bleeding in the mouth should call 719-596-3481 to arrange for either an in-office visit or a teledentistry appointment via facetime. The doctor and clinical team will assess the patient using proper universal precautions in a private room.
- As an extra precaution, we may ask patients to rinse with 1% hydrogen peroxide before each appointment. Coronavirus is vulnerable to oxidation; this will reduce the salivary load of potentially harmful bacteria that could be related to respiratory illness.
- Maintain good oral hygiene at home. A healthy mouth can decrease other medical issues by 20% to 200% and dramatically decrease your medical costs. Your mouth is the gateway to your body, so please keep it as healthy as possible.
- We want you to not only receive exceptional oral and total health care, but we want you to be as healthy as possible and enjoy your dental visits with us. We will stay vigilant with the information regarding the current health crises and do everything possible to keep our environment clean, stress-free, and as safe as possible. We hope to see all of your smiling faces soon. Stay safe! Stay healthy!
Dr. Ryan Tyng and the Team at Crossroads Family Dentistry